Delivery

Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks.

Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Courier actions which are beyond our control. Please contact us at [email protected] as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order.
You will be refunded once the goods have been returned to us in good order or classified as lost by the courier company.

We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge.

If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at [email protected] Please do not sign for any packages that are damaged or opened.

Pricing

Prices are as displayed in British Pound Sterling.

We try to ensure that prices shown on our Site are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money.

Prices displayed are inclusive of VAT but exclude delivery charges where applicable. Please see the Delivery section for details of our charges.

Our monthly subscription box includes up to 10 treats (£15.00) and free delivery to the UK or internationally for an extra fee. The price of £15.00 includes VAT.

Payment

Payment when ordering online can be by credit and debit card.

To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet

Promotions

All vouchers and offers, unless otherwise stated, are intended for single use only. One valid credit/debit card per account. Promotions cannot be used in conjunction with any other offers.

Refunds

All of our products are non-refundable, but if you have received a product that is defective you are entitled to a full refund, which can be arranged by getting in touch with us at [email protected]

Returns

For logistical reasons, Ross’s of Edinburgh does not accept returns unless exceptional circumstances apply.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including without limitation, strikes, lock outs and other industrial action, breakdown of system or network access, flood, fire, explosion or accident

Cancellation

We hate goodbyes, but if for any reason you want to cancel you can do so at any time. If you’d like to do so, simply go to ‘my account’. From there, click view on the box you wish to cancel and then unsubscribe.

You must give at least 2 working days notice before cancelling your subscription to avoid being charged for your next billing cycle, which will automatically take place upon completion of your original subscription.

Company Details

Ross’s of Edinburgh Limited is a registered company in Scotland SC502057. Our address is Unit 1 Sherwood Industrial Estate, Midlothian, EH19 3LW.

Our rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you.

Restrict your access to the Site or part of it. If we grant you access to a restricted part of the Site we may withdraw permission at any time.

Make changes to our Conditions from time to time. We will notify you of these changes of use by posting the revised versions of these Conditions on the Site. You can determine when we last changed these Conditions by the ‘Last updated’ statement above.

Protect our Intellectual Property rights in the Site, including all of the text, pictures, videos and other content made available on the Site. You acknowledge and agree that:

All Copy Right, Trademarks and all other Intellectual Property rights which form part of the website shall remain at all times our property.

All material contained on this website is only available for your personal use, excluding commercial use.

You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create any part of our website, including all intellectual property rights unless expressly preauthorised and permitted by us.

If you in any way, whatsoever, breach the above clause we reserve the right to claim damages against you, for your breach of our intellectual property rights and demand that you stop using the content taken from our Site immediately.

In the first instance of a breach being found we will write to you asking you to cease and desist from using our intellectual property rights immediately, whilst also invoicing you £50 per image used plus legal fees of £75  plus VAT at the applicate rate.

Should you continue your unauthorised use of our intellectual property after receiving a written warning and invoice, we reserve the right to seek an injunction against you to prevent further infringement and claim further damages and legal costs on the indemnity basis.

Use

Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes, unless our written permission is given. Your use of the Site is conditional upon the rules set out in these Conditions and you agree that you will not:

use the Site for any fraudulent or unlawful purpose;

use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others privacy rights or rights of publicity;

impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;

interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available;

transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software of equipment;

remove any copyright, trade mark, or other propriety rights notices from the Site or materials originating from the Site;

frame or mirror any part of the Site without our express prior written consent;

reproduce the presentation of the Site.

Third party links

To provide suggestions or easier use we may provide links to other websites. You acknowledge and agree that we are not responsible for and do not endorse such external websites or resources. Your use of the third party websites is at your own risk.

Privacy Policy

Your data is in safe hands.

As you browse our website, cookies will be placed on your computer to help us measure our content and web flow.

We collect personal information about you to enable us to process and deliver your order. When registering on our website, you consent to us maintaining, recording, holding and using the personal data we collect about you. All data is collected lawfully and maintained in accordance with Data Protection Act 1998.

Customer Support

At Ross’s of Edinburgh, we pride ourselves on providing support and working with our customers to solve an issue. If something’s gone wrong, let us make it right. Our team is on hand to listen to feedback, concerns or questions; simply drop us a mail at [email protected]

Special Requests

Please let us know if you have any allergies, as we can replace some items accordingly.

If you have anymore concerns or questions, please let us know at [email protected]